Cancellation / Modifications / No Show Policy:
Wine Tasting Tours Napa Valley –
In order to provide the highest level of customer service and maximum availability to all of our clients, we follow the policy below for canceling or modifying a confirmed reservation.
Cancellation charges equal to the quoted rate at time of confirmed reservation will apply unless cancelled:
- MORE THAN forty-eight (48) hours prior to scheduled pick-up time will be no charge.
- Less than forty-eight (48) hours prior to scheduled pick-up time, but MORE THAN thirty-six (36) hours will be billed at fifty (50%) percent of the total amount billable.
- Less than thirty-six (36) hours prior to scheduled pick-up time, but MORE THAN twenty-four (24) hours will be at seventy-five (75%) percent of the total amount billable.
Modifications must be made at least forty-eight (48) hours prior to scheduled pickup time. T3 will make every effort to accommodate modifications requested, however are not guaranteed to be accommodated.
(Modifications/cancellation(s) must be emailed to Reservations@TeslaTours.com and a modified/cancellation confirmation will be emailed from T3. Please phone T3 at 707.724.0247 during normal business hours (8:00 am to 8:00 pm PST) if a confirmation email has not been received within 8 hours of your modification request being sent to T3.)
No Shows will be billed at one hundred (100%) percent of the total amount billable after a thirty (30) minute “Waiting time”* period.
“Itinerary” reservations. Any “confirmed” reservation with an itinerary, having been or in the process of being assembled by T3, will be billed a minimum ten (10%) percent cancellation fee irrespective of when cancellation notice is given.
Clarification of Rates:
ALL RATES QUOTED ARE ESTIMATES.
Flat Rates: Are all-inclusive pricing, for airport, point-to-point, and other transfers based on estimated travel time in normal, non-rush hour traffic conditions only to and from most major cities and airports. In most cases, the quoted flat rate will include: vehicle base rate, gratuity (additional gratuity is solely at clients’ discretion), tolls, parking, airport fees, taxes, and surcharges. Additional charges may be incurred for deviations from the requested service such as additional terminal stops, additional non-scheduled stops en route. All passenger-requested “stops” or “wait time” will be billed as defined below.
Hourly Rates: A quoted hourly rate for as-directed services and other events including tours is based on estimated time the vehicle will be used for the event. In most cases, the quoted hourly rate will include: vehicle base rate, gratuity (additional gratuity is solely at clients’ discretion), tolls, parking, airport fees, taxes and surcharges. All hourly services, subject to availability, may be extended and charged in thirty (30) minute increments at the vehicle’s prevailing hourly rate.
Additional charges: T3’s published rates do not include charges for special requests, winery/vineyard tasting/tour fees, admission fees, special event parking fees, reimbursements, international calling, passenger caused extraordinary cleaning fees. Cleaning/Sanitation fee is $250.00. (Evaluation as “extraordinary” lies with T3 solely, and its experience as to hired vehicles.)
Published rates: All published rates are subject to change without notice.
Quoted Rates: All quoted rates are calculated in local currency and billed U.S. dollars at the prevailing exchange rate. Due to fluctuation in currency exchange rates, all U.S. dollar equivalents of international rates may vary.
“Peak Traffic Time” Rates: All “Flat Rate” reservations beginning during the following times will be accessed an additional $25.00 fee per reservation.
Weekdays: 5:00 am to 10:00 am, 2:00 pm to 7:00 pm
Weekends: 9:00 am to 7:00 pm
“Holiday” Rates: All “Flat Rate” reservations serviced during the following dates twenty-four (24) hour time period, unless noted otherwise, will be accessed an additional $25.00 fee per reservation.
New Year’s Day | January 1st
Easter | (Date varies)
Independence Day | July 4th
Thanksgiving Day | (Date varies)
Christmas Eve | December 24th, after 12:00 PM PST
Christmas Day | December 25th
New Year’s Eve | December 31st, after 12:00 PM PST
Stops: Client/Passenger-requested stops during an en route “Flat Rate” reservation will be accessed twenty-five (25%) percent of the vehicle’s prevailing hourly rate for the intial stop upto fifteen minutes and each additional fifteen (15) minute period,“Waiting time”*, or portion thereof and additional “Travel time” not calculated as part of the original routing quoted. All additional “Travel time” will be calculated using normal, non-rush hour traffic conditions. Charges will be applied to the final bill.
Wait Time: T3’s “grace” period for domestic airport arrivals is thirty (30) minutes, international airport arrivals is forty-five (45) minutes and begins from documented 1 “at gate” time for major airports. T3’s “grace period for private airports “FBO’s” is fifteen (15) minutes and begins from documented 1 “wheels-down” time. On all non-airport reservations your chauffeur/curator will wait a fifteen (15) minute “grace” period. Beyond the “grace” period all reservations will be accessed twenty-five (25%) percent of the vehicle’s prevailing hourly rate “Waiting time”* charge and for each additional fifteen (15) minute period, or portion thereof and applied to the final bill.
* “Waiting time” for all ‘Flat Rate’ reservations is defined as the length of time that elapses between a scheduled pick-up and a passenger initial entering of a reserved T3 vehicle or any time elapsed after the initial fifteen (15) minute period during “Stops”.
1 Verified through “Flight View” (flight tracking service).
T3 Suggested Pick-up Times for Airport Departures:
Domestic flights: T3 follows airport suggested ninety (90) minute arrival prior to domestic flight departure time.
International flights: T3 follows airport suggested two (2) hour arrival prior to international flight departure time.
T3 will always differ to clients requested pick-up time – however, T3 will not be responsible for missed flights.
Communication with T3 Chauffeurs/Curators:
Airport/Sea Port, Bus/Train Terminal Arrivals – Curbside: Passenger will receive a text message approximately one (1) hour prior to plane/ship/bus/train(s) scheduled arrival time with contact information and instructions on how and when to contact their chauffeur/curator once they are ready to be collected from the port/terminal designated pick-up location.
Airport Arrivals – Inside “Meet & Greet”: Passenger will receive a text message approximately one (1) hour prior to plane(s) scheduled arrival time with contact information and informing them that they will be greeted by their chauffeur/curator at the entrance to the luggage carousel area, holding electronic signage, displaying their predetermined text.
Business/Residential pick-ups: Passenger will receive a text message approximately one (1) hour prior to scheduled pick-up time with contact information and informing them their chauffeur/curator is en route to collect them and a follow up text informing them once their chauffeur/curator has arrived at pick-up location.
The individual responsible for payment (“client”) understands and agrees that all charges are assessed by T3. All unpaid deposits and balances are authorized by client, with either verbal or signed acceptance of services. All reservations require payment via credit card/debit card or direct bill/invoice to be established before confirmation. All credit/debit cards will be pre-authorized for genuineness of the card at the time of reservation. The credit card may also be pre-authorized forty-eight (48) hours prior to scheduled pick-up time of the reservation, if the reservation was booked at least a week in advance and payment will be processed once services have been completed. Please note that payment for the following service types will be processed before or during service: proms (or other activities involving minors) and weddings.
Debit Card users: a pre-authorization of your card will appear on your statement as a transaction that may or may not differentiate between a charge and a hold, depending upon your financial institution.
All deposits are non-refundable. Payment methods we cannot accept: personal check, cash, pre-paid credit cards, traveler checks. Note that T3 will pursue non-payment to the fullest extent of the law, when necessary.
Any and all requests for refunds must be submitted in writing and emailed to CustomerService@TeslaTours.com within two (2) days of trip completion. Please provide your name, reservation number, contact information, best time to reach you and details pertaining to the requested refund. You will be contacted for additional details, if necessary. All requests are evaluated by management on a case-by-case basis. Resolutions are generally achieved within three (3) business days of receipt of refund submission.
Additional Terms & Conditions:
T3 chauffeurs/curators are prohibited from soliciting gratuities.
T3 will not be responsible for delays due to traffic conditions, accidents, acts of nature, incorrect pick-up / drop off information and or any circumstances beyond our control.
T3 is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The individual responsible for payment (“client”) and all passengers in client’s party are expected to conduct themselves in a manner not injurious to themselves, to third parties, or to the hired vehicle. The client assumes full financial liability for any damage to the vehicle caused during the duration of the service by them or any members of their party. (Evaluation as to the unusual use or wear of the vehicle rests with T3 solely, and its experience as to the general use of hired vehicles.)
Unlawful consumption of alcohol and drug use is prohibited in T3 vehicles. In compliance with CPUC Regulation Section 5348.1 through 5348.5, consumption of alcoholic beverages by passengers under 21 years of age is prohibited. Any fines will be paid for by the client. The chauffeur / curator has the right to terminate service without refund (if there is blatant indiscretion on the part of the client(s)). It is illegal to stand through the sunroof. Smoking is not permitted in T3 vehicles.
No member of T3; Directors, Management or its staff are responsible for articles left in the vehicle. Vehicles cannot be loaded beyond seating capacity.
T3 does not provide child safety seats. Parents and guardians of children traveling in T3 vehicles are responsible for providing and installing child safety seats in accordance with state and federal laws.
T3 RESERVES THE RIGHT TO CHANGE ITS TERMS AND CONDITIONS AT ANY TIME WITHOUT GIVING PRIOR NOTICE. ANY TERMS AND CONDITIONS NOT INCLUDED ON THIS PAGE ARE SUBJECT TO THE SOLE DISCRETION OF T3 (TESLA TOURS & TRANSPORTATION).
IF FOR ANY REASON YOU CANNOT COMMUNICATE WITH / LOCATE YOUR CHAUFFEUR/CURATOR, PLEASE CALL OUR DISPATCH OFFICE IMMEDIATELY AT 707.724.0247, SO WE CAN CONNECT YOU WITH THEM.